• Lead UX & UI Designer/Mentorship
• Lead creative sessions to finalize business and "Know Your Customer" (KYC) requirements
• Client Validation Testing
• CX thought leadership
• CX/UX/UI Style Guide creation
• Provide guidance with ADA Compliance guidelines
• Worked with development teams and middleware teams to concept various levels of logic

• 98% user satisfaction score
• Reduction in account opening time from approximately 31 days to 7 days
• Increase in clients opening commercial accounts

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