![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/fdd93a51-a2a8-485b-8c6e-83ff6f6d498c_rw_1920.png?h=aabe5d3097e0cbeca7751d542987c6e8)
MY ROLES
• Lead UX & UI Designer/Mentorship
• Lead creative sessions to finalize business and "Know Your Customer" (KYC) requirements
• Client Validation Testing
• CX thought leadership
• CX/UX/UI Style Guide creation
• Provide guidance with ADA Compliance guidelines
• Worked with development teams and middleware teams to concept various levels of logic
• Lead creative sessions to finalize business and "Know Your Customer" (KYC) requirements
• Client Validation Testing
• CX thought leadership
• CX/UX/UI Style Guide creation
• Provide guidance with ADA Compliance guidelines
• Worked with development teams and middleware teams to concept various levels of logic
RESULTS
• 98% user satisfaction score
• Reduction in account opening time from approximately 31 days to 7 days
• Increase in clients opening commercial accounts
• Reduction in account opening time from approximately 31 days to 7 days
• Increase in clients opening commercial accounts
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/1ee44a15-8949-4d23-8ff2-9c9741d7abea_rw_1920.png?h=e4b7827a6e2a3cf43027f935bb3c12ff)
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/9bb7723d-2892-4c28-9f80-f018265c7c35_rw_1920.png?h=f1f5d8591e1599a45f87b81a600110ee)
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/9f00e161-934c-4feb-9050-10b187e17a70_rw_1920.png?h=e4a247ecc2a3272e56d2e45ed8ce3678)
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/3fa211c3-7fb7-4470-b624-d53386f0bf14_rw_1920.png?h=7c6b8c0d29084a724ece98fe1c97bc22)
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/78031d8a-1280-4dd6-8440-cdf71689e0ab_rw_1920.png?h=d307f00d7607833db7fc4b7b268bb9d9)
![](https://cdn.myportfolio.com/b414fd81ed4c7b4ec9d6ef43b78bd815/4568face-56f9-4fbd-b640-93fe1af8d729_rw_1920.png?h=2b7df3140991e6b3d9de984c8effbda0)