The Approach
To address the challenge, we formed a cross-functional team. We began with extensive user research, uncovering pain points and requirements. Key insights included the need for a streamlined ordering process and improved visibility into inventory and order statuses. Using these insights, we adopted an iterative design process, collaborating closely with stakeholders and end-users to create a solution meeting their needs.
The Application Featured
Streamlined Ordering Process
We simplified the ordering process by eliminating redundant steps and introducing intuitive navigation, making it easier for users to configure, price, and quote orders efficiently.
We simplified the ordering process by eliminating redundant steps and introducing intuitive navigation, making it easier for users to configure, price, and quote orders efficiently.
Intuitive User Interface
The application's user interface was designed with a focus on clarity and usability, leveraging familiar patterns and consistent terminology to reduce the learning curve for users.
The application's user interface was designed with a focus on clarity and usability, leveraging familiar patterns and consistent terminology to reduce the learning curve for users.
Real-time Inventory and Order Tracking
By integrating with Wesco's inventory management systems within the Salesforce ecosystem, we provided users with real-time visibility into stock levels and order statuses, enabling proactive decision-making and minimizing delays.
By integrating with Wesco's inventory management systems within the Salesforce ecosystem, we provided users with real-time visibility into stock levels and order statuses, enabling proactive decision-making and minimizing delays.
Responsive and Accessible Design
The application was built with responsive design principles, ensuring a consistent and accessible experience across various devices and platforms, catering to the diverse needs of Wesco's user base.
The application was built with responsive design principles, ensuring a consistent and accessible experience across various devices and platforms, catering to the diverse needs of Wesco's user base.
The Impact
The successful launch of the redesigned CPQ ordering and maintenance application was a significant achievement for Wesco. The new system addressed pain points, improved user experience, and laid the foundation for future innovation. User feedback has been positive, reporting increased productivity and customer satisfaction. Seamless integration has opened up new opportunities for advanced analytics and automation. This project highlights the power of user-centered design and the value of leveraging a robust platform.
